VOLLIQ Help & Support
Contact us
Email support@shakeandbakelabs.com. We usually reply within 2 business days. Including your iPhone model and the VOLLIQ version (bottom of Profile) helps.
FAQ
How do I get the best analysis?
Place the phone 8–12 feet away so the whole body is in view, use good light and a plain background, and keep the phone still.
Which skills does VOLLIQ coach?
Setting, passing, serving and hitting. Each rep gets a score and one or two simple tips to try next.
Can I analyze a video I already have?
Yes. In the camera screen, tap "Use a video" and pick a clip under 90 seconds.
Do my videos get uploaded?
No. Videos and body-movement data are analyzed and stored only on your iPhone. See the privacy policy.
Do I need an account?
No. There's no sign-in. Your practices are saved only on this device.
How do I delete videos or all data?
Go to Profile. You can delete all videos while keeping results, choose to auto-delete videos after 7 or 30 days, or delete all data.
I got a new phone. Where did my history go?
History lives only on the device that recorded it and isn't backed up by the app, so it won't move to a new phone.
The AI coach says it's resting.
The friendly wording service has a usage limit. Your measured tips are still shown; try again later.
How do I turn off vibration?
Profile → Vibration → Off.